Customer Care Program
As your partner in sustainability, Cherry Energy Solutions provide a wide range of complementary services and beneﬁts to support your energy efficiency projects including our Customer Care Program including our Post Installation Package to assist you with marketing your new green credentials (see photo).
Pascoe Vale North Primary School pictured with their post-installation banner to promote their green credentials.
Cherry will provide monthly generation reports for the ﬁrst year and 6 monthly generation reports thereafter as our commitment to ensuring your solar system performs as guaranteed.
A dedicated in-house team will monitor your system performance daily and analyse generation over regular intervals. If and when issues arise, we aim to be the ﬁrst to know and will collaborate with you to troubleshoot or “roll the truck out if an onsite investigation is required.”
For system failure, we will identify whether it is a Non-Critical System Failure, a Critical System Failure, or a Safety Hazard. We have strict KPI’s and timelines for each category so you can be conﬁdent action will be taken as required.
Cherry provide options for proactive maintenance :
• Electrical maintenance which is scheduled by time elapsed; and
• Cleaning maintenance which is scheduled by performance measurements (performance reviews)
Communicating the benefits of your energy efficiency project to colleagues/customers and the wider community may be important to you. Cherry can collaborate with you to provide complimentary marketing support such as :
• Customised materials and collateral to promote and publicise your new green credentials
Exclusive residential solar offers for staff and families as well as charity support (if targets reached)
• Training and education sessions on energy efficiency for staff
• Referral rewards
Our mission to reduce global carbon emissions and have a positive impact on the environment by installing and providing energy efficient products and services, is further advanced through our Tree Planting regeneration project. We will plant trees for all commercial solar PV systems sold, with certificates provided acknowledging your contribution to the environment.